Return and Refund Policy

Thank you for supporting our small independent publishing house. Due to the nature of our business and our commitment to supporting independent authors, open access publishing, and affordable access, books ordered through our website are generally pre-paid, non-returnable, and non-refundable.

Given this, please review your order carefully before completing your purchase.

Policy Details

1. For ebooks ordered from this website, purchases are considered non-returnable and non-refundable, except for specific circumstances. Please contact us for assistance if you encounter any technical difficulties.
2. For print books ordered from this website, LPP does not accept returns for printed copies ordered directly from this website, except for specific circumstances like errors in fulfillment or issues with print delivery.
3. For retailers and resellers, returning print books requires pre-authorization, possibly a Certificate of Destruction, and adherence to regional policies. Please contact us for more details.
4. If return rights are important to you, please purchase from any of the online retailers who can support this.

Exceptions

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue in accordance with applicable consumer protection laws.

Why This Policy?

As a small independent publisher, we employ a print-on-demand model, so we do not carry inventory. Larger publishing houses have the scale to make returns and refunds a common practice. Our policy allows us to continue publishing unique voices, supporting our authors as partners, and maintaining affordability and access.

Contact

For questions about any of the above or inquiries about an order placed via our website, please email: support@livedplacespublishing.com. We appreciate your understanding and support.