Quality Value Management
Discover how Quality Value Management (QVM) helps HBCUs align institutional missions with measurable outcomes through an integrated framework for operational excellence, student success, equity, and sustainable institutional growth.
Publication Date
In higher education, institutional performance is never abstract—it directly shapes the lived realities of Black students, families, and communities. Quality Value Management (QVM) introduces a comprehensive operating system designed to transform how institutions translate mission into measurable outcomes.
Drawing on the leadership experience of transformation at Virginia Union University, this book bridges theory and practice by integrating Lean Six Sigma, Agile leadership, and Baldrige systems thinking into a cohesive model tailored for higher education. It centers the lived experiences of students, demonstrating how institutional processes—from admissions to graduation—can be redesigned to deliver equity, efficiency, and impact.
Through seven Pillars—Meaning, Accomplishment, Terms, Flow, Momentum, Benchmarks, and Improvement and Incremental Progress—QVM provides leaders with tools to move beyond fragmented initiatives toward sustainable systems of continuous improvement.
This book is essential reading for presidents, provosts, faculty, and practitioners seeking to build institutions that not only educate—but deliver on the promise of Economic & Social Mobility and Generational Transformation.
In higher education, institutional performance is never abstract—it directly shapes the lived realities of Black students, families, and communities. Quality Value Management (QVM) introduces a comprehensive operating system designed to transform how institutions translate mission into measurable outcomes.
Drawing on the leadership experience of transformation at Virginia Union University, this book bridges theory and practice by integrating Lean Six Sigma, Agile leadership, and Baldrige systems thinking into a cohesive model tailored for higher education. It centers the lived experiences of students, demonstrating how institutional processes—from admissions to graduation—can be redesigned to deliver equity, efficiency, and impact.
Through seven Pillars—Meaning, Accomplishment, Terms, Flow, Momentum, Benchmarks, and Improvement and Incremental Progress—QVM provides leaders with tools to move beyond fragmented initiatives toward sustainable systems of continuous improvement.
This book is essential reading for presidents, provosts, faculty, and practitioners seeking to build institutions that not only educate—but deliver on the promise of Economic & Social Mobility and Generational Transformation.
Dr. Hakim J. Lucas is President and CEO of Virginia Union University and the architect of Quality Value Management (QVM), with expertise in higher education transformation, institutional resilience, and social mobility.
Dr. Allia L. Carter is a Campus Dean and faculty member at Bowling Green State University Firelands, specializing in student success, curriculum design, and institutional effectiveness.
Dr. Davida L. Haywood is EVP/COO at Virginia Union University, focusing on institutional operations, strategic execution, and continuous improvement.
Dr. Linda R. Jackson is VP of Sponsored Research and Innovation at Virginia Union University, specializing in Title III programmes, Lean Six Sigma, research, and grant-making.
Dr. Terrell L. Strayhorn is a higher education scholar and academic leader at Virginia Union University whose research focuses on student success, belonging, and equity, particularly among Black and underrepresented students.
Dr. Kristie L. White is Chief of Staff to the EVP/COO at Virginia Union University, specializing in human resource management, programme development, and institutional strategy.
